RETURNS & REFUNDS

Changed your mind? For consumer purchases made online, you may exercise your statutory right of withdrawal within 14 days after receiving the goods, subject to the exceptions provided by law.

How to request a return

Email support@thecockmarker.com within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase. Include your name, order number and the product concerned. We will provide the return instructions and return address.

Return conditions

You may inspect the product as you would in a shop. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Unless we agree otherwise or applicable law requires otherwise, the direct cost of returning goods after a change of mind is borne by the customer.

Refunds

When a valid withdrawal is exercised, we will reimburse the payments due under applicable consumer law, including the cost of the least expensive standard delivery option originally offered. We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds are made using the original payment method unless otherwise agreed.

Faulty or incorrect goods

If your product is defective, damaged on arrival or different from what you ordered, contact us promptly at support@thecockmarker.com. Your statutory rights and the legal guarantee of conformity are not affected by this return policy.